Shipping Policy

What is our shipping and delivery process?

1. Once you have completed placing your order on our Platform, you will receive an order confirmation on your registered email and phone number.
2. The order confirmation will contain the order number, estimated date of delivery and payment details.
3. Once your order is confirmed by us, your products are inspected thoroughly to ensure they meet OutdoorGoats’s product quality standards.
4. After they pass through the final round of quality check, they are packed, adhering to OutdoorGoats’s packaging standards and handed over to our trusted delivery partner.
5. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
6. International Shipping – OutdoorGoats does not currently ship outside India.

What is the range of locations to which OutdoorGoats ships their products?

OutdoorGoats currently ships throughout India. Further, we are working on enabling international shipping soon.

Can you check if your delivery address is serviceable by us?

If you want to know whether your area is serviceable or not, kindly check your pin-code on the product page before placing your order.

How are the products packaged?

We package our products in boxes or bags, which will bear OutdoorGoats branding.  .

Where do you receive order confirmation?

After placing your order, you will receive a confirmation message on your registered email and phone number.

How can you track your order, once shipped?

All your orders can be tracked from the profile section on our app or website.  In case of any queries please contact us here (linked form). You can check the status of your package through the 'Track' button on the 'My Orders' section.

What is the estimated delivery time?

We usually dispatch most orders within 2 to 7 business days (excluding Sundays and public holidays). In situations beyond OutdoorGoats’s control, there may be circumstances which cause a delay. In such cases, OutdoorGoats will ensure delivery in the earliest possible timeframe.

Are there any shipping charges applicable on your order?

Shipping charges may be applicable on your orders depending on order value.  The total charges for shipping (if applicable) will be visible on your cart page for you to review before placing the order.